Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through lusmere.com and fulfilled by LUSMERE, LLC. We currently provide shipping services to the United States, Europe, and other supported regions worldwide.

Shipping availability may depend on carrier coverage, destination accessibility, customs requirements, local regulations, and other logistical conditions. Certain remote areas, islands, military addresses, or difficult-to-service locations may require additional delivery time or may not be eligible for standard shipping.

If your delivery address is located in a remote or difficult-to-service area, please contact us at help@lusmere.com or through our Contact Us page before placing your order so we can help confirm delivery availability.

2. Order Processing Time

Orders are normally processed within 1–4 business days after successful payment authorization and order verification. Business days exclude weekends and applicable public holidays.

Processing time is separate from shipping transit time. Delivery estimates begin after an order has been processed, prepared, and transferred to the applicable shipping carrier.

3. Shipping Rates & Estimated Delivery Times

Shipping charges, free-shipping thresholds, and estimated transit times are based on the delivery region. Current shipping information is shown below:

The delivery periods above are estimates rather than guaranteed arrival dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, local conditions, or circumstances outside our reasonable control.

4. Order Dispatch & Delivery

Once processing is complete, your order will be prepared for shipment and transferred to the appropriate carrier. Delivery time is calculated from the date the parcel is handed to the carrier rather than from the date the order is originally placed.

Orders placed during weekends, public holidays, or periods of unusually high order volume may require additional processing or transit time.

5. Order Tracking

When tracking information becomes available, it may be provided by email or through the applicable order information. Tracking updates can sometimes require 48–72 hours after carrier pickup before appearing in the carrier's tracking system.

You can review available shipment information through our Order Tracking page.

6. Delivery Addresses & Remote Areas

Customers are responsible for providing a complete and accurate delivery address during checkout. Please review your shipping information carefully before submitting your order.

Incomplete, incorrect, or inaccessible addresses may result in delays, failed delivery attempts, or returned parcels. Remote destinations may also require additional transit time depending on available carrier services.

If you are unsure whether your location can be serviced, please contact help@lusmere.com or use our Contact Us page before ordering.

7. International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities.

Unless expressly stated otherwise during checkout, these charges are not included in the shipping fee and may be payable by the recipient. The amount and application of such charges are determined by the applicable customs authority and local regulations, and we cannot reliably calculate them in advance.

Customers are responsible for complying with applicable import requirements in their destination country.

8. Delayed, Lost or Undeliverable Shipments

Carrier delays may occasionally occur because of weather conditions, transportation disruptions, customs inspections, high shipping volumes, remote destinations, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or your parcel appears to be delayed beyond the normal estimated delivery period, please contact us at help@lusmere.com. We will review the available shipment information and assist where reasonably possible.

If a shipment is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel, additional shipping charges may apply if reshipment is requested.

9. Damaged or Incorrect Deliveries

If your parcel arrives visibly damaged, or if you receive an incorrect item, please contact us within 48 hours of confirmed delivery at help@lusmere.com.

Please provide your order information together with clear photographs of the parcel, shipping label, packaging, and affected item where applicable. We recommend keeping the original packaging until the issue has been reviewed.

Eligible cases will be handled in accordance with the circumstances of the order and our applicable Return & Refund Policy.

10. Shipping Questions & Policy Updates

For questions about delivery availability, shipping status, remote destinations, or other shipping-related matters, please contact us at help@lusmere.com or visit our Contact Us page.

We may update this Shipping Policy when shipping services, carrier arrangements, operational requirements, or applicable regulations change. The version published on lusmere.com at the time of your order will provide the relevant shipping information available to you.