Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy explains how LUSMERE, LLC collects, uses, stores, protects, and shares personal information when you visit lusmere.com, create or place an order, contact customer support, request a return or refund, or otherwise interact with our website.

We aim to process personal information fairly, transparently, and only for legitimate business purposes connected with operating our online store and providing services requested by our customers.

2. Information We Collect

Depending on how you use our website, we may collect information such as your name, billing address, delivery address, email address, telephone number, order details, transaction references, account information, customer service communications, return information, refund records, and delivery or tracking information.

We may also receive limited technical information including IP address, browser type, device information, operating system, approximate location derived from technical data, referring pages, pages viewed, session information, and website interaction data.

3. How We Collect Information

Information may be provided directly by you when you complete checkout, contact us, submit a form, request support, or communicate with us regarding an order.

Other information may be collected automatically through website technologies such as cookies, server logs, security tools, and similar technologies necessary to operate, secure, analyze, and improve lusmere.com.

4. How We Use Personal Information

We use personal information only where reasonably necessary for purposes such as processing orders, confirming payments, arranging delivery, providing tracking information, responding to questions, managing returns and refunds, detecting suspicious activity, preventing fraud, maintaining transaction records, and protecting our website and customers.

We may also use relevant records to investigate failed transactions, delivery concerns, refund requests, payment disputes, or chargebacks.

5. Legal Basis for Processing

Where the General Data Protection Regulation or similar privacy laws apply, we process personal information on one or more appropriate legal bases.

These may include processing necessary to perform a contract with you, processing required to comply with applicable legal obligations, processing based on our legitimate interests in operating and securing our business, and processing based on consent where consent is specifically required.

Where we rely on legitimate interests, we seek to ensure that those interests do not improperly override your privacy rights.

6. Payment Information & Payment Providers

Payments made through lusmere.com may be processed through Stripe or PayPal, depending on the payment method selected during checkout.

Payment information required to complete a transaction is transmitted to the applicable payment provider through secure payment channels. We do not normally store complete payment card numbers, CVV security codes, or full payment credentials on our website.

Stripe and PayPal may independently process certain personal and transaction information in accordance with their own privacy, security, fraud-prevention, and regulatory requirements.

For more information about transactions and refunds, please review our Payment Policy.

7. Payment Security Measures

We use established payment providers together with technical and organizational controls intended to reduce the risk of unauthorized access to payment-related information.

Depending on the transaction, safeguards may include tokenized payment processing, PCI DSS-compliant payment infrastructure, automated fraud screening, transaction risk analysis, authentication controls, and 3D Secure verification where supported by the card issuer or payment provider.

Sensitive payment credentials are handled by Stripe, PayPal, or the relevant payment network rather than being routinely stored within our own website database.

8. HTTPS, SSL/TLS & Transmission Security

lusmere.com uses HTTPS with SSL/TLS encryption to help protect information transmitted between your browser and our website.

SSL/TLS encryption helps reduce the risk that order information, contact details, login information, and other transmitted data can be read or altered by unauthorized parties while traveling across the network.

We also seek to maintain valid security certificates and configure website connections so that sensitive information is transmitted through encrypted connections rather than unsecured HTTP connections.

9. Website & Information Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, or disclosure.

These safeguards may include restricted administrative access, account authentication, role-based permissions, software and security updates, protected hosting environments, security logging, reasonable monitoring, backup procedures, and limiting access to information to personnel or service providers who require it for legitimate operational purposes.

Access permissions are reviewed and limited according to business need wherever reasonably practical.

10. Order Records, Fraud Prevention & Payment Disputes

To maintain reliable transaction records and respond to payment-related concerns, we may retain information associated with an order, including transaction identifiers, order details, payment status, delivery confirmation, tracking information, customer communications, return records, and refund information.

If a dispute, chargeback, or payment inquiry is submitted through Stripe, PayPal, a card issuer, bank, or other payment institution, relevant information may be reviewed and provided to the applicable payment provider where reasonably necessary to verify the transaction and respond to the matter.

We only seek to provide information relevant to the particular transaction or dispute rather than unrelated customer information.

11. Sharing Information With Service Providers

We may share limited personal information with third parties that assist us in operating our website and fulfilling legitimate customer requests.

These may include payment processors, hosting providers, website service providers, fraud-prevention services, shipping or logistics providers, email service providers, and professional advisers where their services are reasonably required.

We do not sell personal information to third parties for their independent commercial use.

12. Cookies & Similar Technologies

Our website may use cookies and similar technologies required for functions such as maintaining shopping sessions, remembering preferences, protecting checkout processes, measuring website performance, and understanding how visitors interact with the site.

Where applicable law requires consent for optional cookies or similar tracking technologies, we will seek the appropriate consent before those technologies are activated.

Disabling certain cookies may affect functions that depend on session or preference information.

13. Data Retention

Personal information collected through lusmere.com is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy and, in general, for no longer than 1 year.

During this period, information may be required to complete orders, handle customer support, manage returns or refunds, respond to payment disputes, investigate suspected fraud, or maintain reasonable operational records.

At the end of the applicable retention period, personal information is deleted, anonymized, or otherwise removed from active records where reasonably practicable.

14. GDPR & Your Privacy Rights

Where the General Data Protection Regulation (GDPR) applies, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction of processing, or data portability.

You may also have the right to object to certain processing activities or withdraw consent where processing is based on consent.

Some requests may be subject to lawful limitations where information is still reasonably required to complete an existing transaction, investigate a security issue, resolve a payment dispute, or satisfy an applicable legal requirement.

To submit a privacy request, please contact help@lusmere.com.

15. International Processing & Data Transfers

Because our website supports customers in multiple regions and uses third-party service providers, personal information may sometimes be processed in a country different from the country in which you are located.

Where GDPR or other applicable privacy laws impose requirements on international data transfers, we seek to use service providers and transfer mechanisms designed to provide appropriate safeguards for personal information.

Payment processing through Stripe or PayPal may also involve international infrastructure operated according to their respective regulatory and security frameworks.

16. Privacy Questions, Policy Updates & Contact

We may update this Privacy Policy when our services, security practices, payment arrangements, technology, or applicable privacy requirements change. Any revised version will be published on lusmere.com.

If you have questions about this Privacy Policy, the information associated with your account or order, or the way your personal information is handled, please contact us at help@lusmere.com or visit our Contact Us page.

For information relating to delivery, returns, or payment processing, please also review our Shipping Policy, Return & Refund Policy, and Payment Policy.