We currently ship to the United States, Europe, and other supported regions worldwide. Delivery availability may depend on carrier coverage, destination accessibility, customs requirements, and local conditions.

For complete delivery information, please review our Shipping Policy.

Orders are normally processed within 1–4 business days after successful payment authorization and order verification. Business days exclude weekends and applicable public holidays.

United States shipping is €4.99, with free shipping on eligible orders over €110.00.

Europe shipping is €8.99, with free shipping on eligible orders over €119.00. Shipping to other supported regions is €11.99, with no free-shipping promotion currently available.

Please see our Shipping Policy for full details.

Estimated transit times are generally 2–4 business days for the United States, 3–5 business days for Europe, and 3–8 business days for other supported regions.

Transit times begin after an order has been processed and transferred to the carrier. Delivery estimates are not guaranteed arrival dates.

Yes. Tracking information may become available after your parcel has been transferred to the applicable carrier.

Carrier tracking systems can sometimes require 48–72 hours after pickup before the first update appears.

You can check available shipment information through our Order Tracking page.

International orders may be subject to customs duties, import taxes, VAT, handling charges, or similar fees imposed by the destination country or local authorities.

Unless otherwise stated during checkout, these charges may be payable by the recipient. More information is available in our Shipping Policy.

Please contact us within 48 hours of confirmed delivery at help@lusmere.com if your order arrives damaged, defective, or materially different from what you ordered.

Providing your order number and clear photographs of the item, packaging, and shipping label where applicable can help us review the issue efficiently.

Eligible return requests may be submitted within 30 days from the date the order is confirmed as delivered.

Return requests submitted after the 30-day period are generally not accepted unless otherwise required by applicable law.

Please review our Return & Refund Policy for complete return conditions.

Yes. Hats may be reasonably tried on indoors to check fit, shape, comfort, and appearance.

A brief indoor fitting does not automatically prevent a return, provided the item remains in a condition suitable for inspection and reasonable resale.

Full return requirements are explained in our Return & Refund Policy.

Please contact us at help@lusmere.com or through our Contact Us page within the applicable return period.

Include your order number, the item you wish to return, and a brief explanation of the request. We will review the information and provide the applicable return instructions.

For returns based on a change of mind, fit preference, style preference, or another reason not caused by an error on our side, the customer is generally responsible for return shipping costs.

If an approved return is required because an item was damaged before delivery, defective, or incorrectly supplied, LUSMERE, LLC will cover or reimburse reasonable return shipping costs where applicable.

Approved refunds are returned to the original payment method.

Once a refund has been approved and processed by us, it should normally be credited within 7 business days. Actual posting times may depend on your bank, card issuer, Stripe, PayPal, or other applicable payment provider.

Depending on availability during checkout, supported payment methods may include Visa, Mastercard, American Express, Discover, SEPA, Apple Pay, Google Pay, and PayPal.

Eligible payment methods may be processed securely through Stripe or PayPal.

For more information, please review our Payment Policy.

Transactions made through lusmere.com are processed in EUR.

If your payment method operates in another currency, your bank, card issuer, PayPal, or other payment provider may apply its own exchange rate or currency conversion charges.

We use established payment providers and reasonable technical safeguards designed to protect payment transactions.

Our website uses HTTPS and SSL/TLS encryption. Eligible transactions may also use technologies such as tokenization, PCI DSS-compliant payment processing, 3D Secure authentication, fraud screening, and automated risk analysis.

We do not normally store complete card numbers or CVV security codes on our website.

Payments may be declined because of incorrect payment information, insufficient funds, expired cards, issuer restrictions, authentication failure, network interruptions, or payment-provider security checks.

If your payment does not complete successfully, please verify the payment information or contact your bank, card issuer, PayPal, or applicable payment provider for assistance.

We use reasonable technical and organizational measures intended to protect customer information, including HTTPS, SSL/TLS encryption, restricted administrative access, authentication controls, security monitoring, software maintenance, and secure payment processing.

Personal information is generally retained for no longer than 1 year, subject to applicable legal requirements.

Where GDPR applies, eligible customers may have rights relating to access, correction, deletion, restriction, objection, and data portability. Please review our Privacy Policy for full details.

If you have a question about an order, payment, delivery, return, refund, privacy matter, or another issue, please contact us at help@lusmere.com or through our Contact Us page.

We encourage customers to contact us directly so that we can review the relevant information and work toward an appropriate resolution.

Our services are also governed by our Terms of Service.