Terms of Service

1. Introduction & Acceptance

These Terms of Service govern your access to and use of lusmere.com and the services provided by LUSMERE, LLC. By accessing our website, placing an order, submitting information, or otherwise using our services, you agree to these Terms and the policies incorporated into them by reference.

If you do not agree with these Terms, please discontinue use of the website and do not submit an order.

2. Website Operator & Contact Information

lusmere.com is operated by LUSMERE, LLC. Our business address is 475 E Mound St, Ste 172, Columbus, OH 43215, US.

If you have questions regarding these Terms, an order, or your use of the website, please contact us at help@lusmere.com or visit our Contact Us page.

3. Eligibility & Legal Capacity

By using this website or completing a transaction, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

If you use the website on behalf of a company, organization, or another person, you represent that you have the appropriate authority to act on their behalf.

4. Permitted Use of the Website

You may use lusmere.com only for lawful purposes and in a manner that does not interfere with the normal operation, security, or availability of the website.

You must not attempt unauthorized access to our systems, introduce malicious software, interfere with website security, misuse customer or transaction information, conduct fraudulent activity, or use automated systems in a manner that places an unreasonable burden on our services.

5. Website & Product Information

We make reasonable efforts to ensure that descriptions, photographs, prices, specifications, availability information, and other website content are clear and accurate.

Minor differences may occur because of screen settings, photography, updates to product information, production variations, or other reasonable circumstances. We may correct typographical, pricing, or informational errors when they are identified.

6. Prices & Availability

Prices and availability may change from time to time. The applicable order price is generally the amount displayed during checkout when the transaction is submitted.

Adding an item to a shopping cart does not permanently reserve it. Availability remains subject to confirmation during order processing.

7. Orders & Order Acceptance

Submitting an order through lusmere.com constitutes an offer to purchase. An automated order confirmation acknowledges receipt of the order but does not necessarily mean that all payment, verification, availability, or security checks have been completed.

We may reasonably decline, hold, or cancel an order if payment cannot be authorized, required information is materially incomplete or incorrect, availability changes, suspected fraud or security concerns arise, or fulfilling the transaction would conflict with applicable law.

If an order is cancelled after payment has been successfully collected, any amount due for reimbursement will be returned through the appropriate payment process.

8. Payment Terms

Payments through lusmere.com may be processed using supported payment methods through Stripe and PayPal. Transactions are processed in EUR.

Payment authorization, supported methods, transaction security, failed payments, refunds, and payment disputes are governed in more detail by our Payment Policy.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

9. Shipping & Delivery

We provide shipping to supported destinations worldwide. Order processing, delivery estimates, shipping charges, tracking, remote-area availability, customs matters, and delivery-related issues are governed by our Shipping Policy.

Delivery dates shown on the website are estimates and may be affected by carrier operations, customs procedures, local conditions, or other circumstances outside our reasonable control.

10. Returns, Refunds & Order Issues

Eligible purchases may be returned or refunded subject to the conditions and time limits described in our Return & Refund Policy.

The applicable policy explains return eligibility, return procedures, return shipping costs, damaged or incorrect orders, inspection requirements, refund methods, and refund processing times.

Nothing in these Terms is intended to restrict consumer rights that cannot legally be excluded or limited under applicable law.

11. Privacy & Personal Information

We process personal information required to operate the website, complete transactions, provide customer support, maintain security, and meet applicable legal or operational requirements.

Our collection, use, protection, sharing, and retention of personal information is explained in our Privacy Policy. That policy also provides information concerning security measures, payment providers, data retention, cookies, GDPR rights, and privacy requests.

By using the website, you acknowledge that personal information may be processed as described in the Privacy Policy.

12. Website Security & Fraud Prevention

We use reasonable technical and organizational measures intended to protect our website, customers, transactions, and business systems.

These measures may include encrypted HTTPS connections, SSL/TLS technology, restricted administrative access, authentication controls, payment-provider security systems, transaction monitoring, fraud screening, security logging, and software maintenance.

No online system can be guaranteed to be completely secure. Users are also responsible for protecting their own account credentials, devices, and payment information.

13. Third-Party Services

Certain website functions may depend on third-party providers, including payment processors, hosting services, logistics providers, security services, and other operational partners.

These third parties may operate under their own terms, privacy practices, service conditions, and technical requirements. LUSMERE, LLC is not responsible for independent third-party services to the extent that their actions are outside our reasonable control.

Nothing in this section limits any responsibility that cannot legally be excluded.

14. Intellectual Property

Unless otherwise indicated, website content made available through lusmere.com, including text, graphics, page layouts, visual elements, logos, and original website materials, is owned by or lawfully used by LUSMERE, LLC and is protected by applicable intellectual property laws.

You may use the website for normal browsing and purchasing purposes. You may not reproduce, commercially distribute, modify, republish, or exploit protected website content without appropriate authorization, except where applicable law permits such use.

15. Governing Law & Court Jurisdiction

These Terms, our contractual relationship with customers, and disputes arising from the use of lusmere.com will be governed by the laws applicable in the country and local legal jurisdiction in which the business address 475 E Mound St, Ste 172, Columbus, OH 43215, US is located, without excluding any mandatory consumer protections that apply under applicable law.

Where a disagreement arises, we encourage customers to contact us first at help@lusmere.com so that the matter can be reviewed using the relevant order, payment, delivery, return, refund, and communication records.

If a dispute cannot be resolved through direct communication, it shall, to the extent permitted by applicable law, be submitted to the competent courts having jurisdiction over 475 E Mound St, Ste 172, Columbus, OH 43215, US. Any judicial dispute will be determined through the applicable court process and in accordance with the governing law described above.

Nothing in these Terms prevents a consumer from exercising any mandatory right to bring proceedings in another jurisdiction where such a right is expressly provided by applicable consumer law.

16. Changes, Severability & Contact

We may update these Terms when our website, services, legal requirements, payment arrangements, operational procedures, or related policies change. The current version will be published on lusmere.com.

If any provision of these Terms is determined by a competent court to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary, while the remaining provisions will continue to apply where legally permitted.

These Terms should be read together with our Shipping Policy, Return & Refund Policy, Payment Policy, and Privacy Policy.

For questions about these Terms or our services, please contact help@lusmere.com or visit our Contact Us page.